Human-Centered Enterprise Resource Maintenance Management
Abstract
In complex domains, maintenance personnel may be required to use multiple
software tools for receiving status information and controlling resources across the
enterprise. These tools have evolved to be effective for collecting status, but often lack
integrated contextual information for personnel to understand failure event impact to the
enterprise and operational mission. Through a human-centered design approach, salient
concepts and semantically relevant maintenance information can be captured within a
domain. This research will show that an ontology can be a useful method to establish a
common frame of reference to promote better situation awareness and more effective
decision-making and collaboration among stakeholders in regards to maintenance
information. Consequently it will promote availability, a more robust safety culture, and
reduced costs. The Federal Aviation Administration (FAA) will be used as a case study.