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dc.contributor.advisorHansen, Lars B.
dc.contributor.authorSpencer, Franklin Gregory
dc.date.accessioned2019-09-27T18:27:51Z
dc.date.available2019-09-27T18:27:51Z
dc.date.created2019-07
dc.date.issued2019-07
dc.date.submittedJuly 2019
dc.identifier.urihttp://hdl.handle.net/11141/2937
dc.descriptionThesis (Ph.D.) - Florida Institute of Technology, 2019.en_US
dc.description.abstractThis study seeks to determine if and how organizational culture can be an antecedent to the formation and exploitation of a dynamic capability at the firm level. This proposed study method is a holistic single case study of a privately owned multi-state regional independent insurance agency to determine the relationship between organizational culture and the dynamic capability of an automated customer relationship management system (ACRMS). The theoretical framework used in this study is dynamic capabilities developed by Teece, Pisano and Shuen (1997) and further modified and refined by Teece (2014). This framework is based on the premise of the ability of the firm to integrate, build, and reconfigure heterogeneous and idiosyncratic capabilities in response to changes in the industry or business environment which can result in a sustained competitive advantage. The results of the case study supported organizational culture serving as an antecedent to dynamic capabilities as proposed by Eisenhardt and Martin (2000) who argued dynamic capabilities are more homogeneous than otherwise conceptualized, similar to a best practice. In addition there was a supplemental finding of moderate support for the organizational culture in the firm serving as a dynamic capability according to the definition of Teece (2014).en_US
dc.format.mimetypeapplication/pdf
dc.language.isoen_USen_US
dc.rightsCopyright held by author.en_US
dc.subjectDynamic capabilitiesen_US
dc.subjectBig data analyticsen_US
dc.subjectAutomated customer relationship management systemen_US
dc.subjectOrganizational cultureen_US
dc.subjectLeadershipen_US
dc.subjectTranscendental phenomenologicalen_US
dc.titleDoes Organizational Culture Serve as an Antecedent to the Dynamic Capability of an Automated Customer Relationship System as an Example of a Big Data Analytics Program in a Firm? A Case Studyen_US
dc.typeDissertationen_US
dc.date.updated2019-08-13T15:32:59Z
thesis.degree.nameDoctor of Business Administrationen_US
thesis.degree.levelDoctoralen_US
thesis.degree.disciplineBusiness Administrationen_US
thesis.degree.departmentBusinessen_US
thesis.degree.grantorFlorida Institute of Technologyen_US
dc.type.materialtext


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