|dc.description.abstract||Technical training in the aviation industry is a multi-faceted and complex topic.
Research efforts in aviation maintenance training are extensive, however, we observe a
paucity of studies directly focused on aircraft manufacturing environments. Nevertheless,
the recent growth of the training industry and the advent of more disruptive technologies
such as virtual and augmented reality solutions are making training program design efforts
more and more relevant.
The research and design contributions presented in this thesis focus on the establishment
of a people qualification framework at a local aircraft final assembly and testing plant in
Melbourne, FL. The design thinking cycle was used both as a philosophy and problem-solving approach. The design contributions were managed as projects using an agile complex
work management framework called Scrum. Content, presentation, and interaction were
used as socio-technical dimensions and considered carefully both for design of training
offerings and evaluation purposes. The focus of the evaluation was to measure effectiveness in terms of trainee satisfaction using a survey method. The nature of the evaluation was
formative and exploratory in order to gather insight into the main improvement opportunities
This thesis begins by providing a brief history and context of the corporation and facility
that is the business case being analyzed. Next, best practices and selected research efforts in
aviation and training are explored. After presenting the training program road map and
project management considerations, we dive into the training improvement design efforts.
Using the design cycle, we provide a staged approach to define problems, identify needs,
benchmark, ideate, prototype, and evaluate various contributions to the aircraft
manufacturing operation. Finally, conclusions are drawn regarding the state of research in
aviation manufacturing training, the continuation of the design efforts presented herein, and
the potential future growth of people qualification at this company.||en_US