Show simple item record

dc.contributor.advisorGravina, Nicole E.
dc.contributor.authorVergason, Cassie Maureen
dc.date.accessioned2018-07-18T14:56:45Z
dc.date.available2018-07-18T14:56:45Z
dc.date.created2018-05
dc.date.issued2018-04
dc.date.submittedMay 2018
dc.identifier.urihttp://hdl.handle.net/11141/2525
dc.descriptionThesis (M.S.) - Florida Institute of Technology, 2018en_US
dc.description.abstractToken economies have been used for many years to improve a multitude of behaviors in a variety of settings. However, research on token economies as an intervention to improve customer service-related behaviors of employees in organizations is limited. The current study assessed this issue by evaluating a guest-delivered token economy to improve employee-guest interactions at a zoological facility. Results showed increases of 35.3% and 45.0% in correct employee-guest interactions in each intervention phase compared to baseline, thus suggesting that a guest-delivered token economy is an effective way to improve customer service (guest interactions)-related behaviors. Limitations of the current study and areas of future research are discussed.en_US
dc.format.mimetypeapplication/pdf
dc.language.isoen_USen_US
dc.rightsCopyright held by author.en_US
dc.subjectGuest interactionsen_US
dc.subjectZoological facilitiesen_US
dc.subjectToken economyen_US
dc.titleIncreasing Employee-Guest Interactions using a Guest-Delivered Token Economy at a Zoological Facilityen_US
dc.typeThesisen_US
dc.date.updated2018-05-22T14:25:40Z
thesis.degree.nameMaster of Science in Applied Behavior Analysis and Organizational Behavior Managementen_US
thesis.degree.levelMastersen_US
thesis.degree.disciplineApplied Behavior Analysis & Organizational Behavior Managementen_US
thesis.degree.departmentBehavior Analysisen_US
thesis.degree.grantorFlorida Institute of Technologyen_US
dc.type.materialtext


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record