The Effect of Safety Coaching on the Accuracy of Safety Observations and Feedback
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Behavior-based safety (BBS) is an effective approach to decreasing workplace incidents and injuries. BBS typically consists of a peer observation and data collection process, and a feedback process. Accurate observations are required to provide accurate feedback, and accurate feedback is essential for acquisition and performance improvement. This study alternated observation only and required feedback phases during peer observations to examine whether requiring observers to provide immediate feedback following an observation affects the accuracy of the observation itself. Four participants were included in the study and the conditions were evaluated using a counterbalanced ABAB design. Results suggested that requiring observers to provide immediate feedback may result in a decrease in observation accuracy. Implications of these findings are discussed.