Corporate Social Responsibility Motivations: How Audiences Respond to a Company's Motivations Post-Crisis

Abstract

With the rise of Corporate Social Responsibility (CSR) practices, researchers have identified various motivations behind CSR initiatives. These motivations can assist researchers in understanding company behaviors and reputations. This study will compare Maignan and Ralston’s (2002) CSR motivations in an attempt to better identify how these motivations effect (1) customer loyalty, (2) brand reputation, and (3) crisis communication responses. This paper will use Nike Inc.’s 1990 crisis as a case study.