The Effects of Feedback Accuracy on Rumor and Performance during an Analogue Task
Lipschultz, Joshua Lawrence
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Feedback is the most commonly used intervention in Organizational Behavior Management (OBM). Recent OBM research has examined both the effects of inaccurate feedback (FB) on performance as well as rumors created due to inaccurate rules. The current study expanded upon both of these lines of research by examining the verbal behavior exhibited by dyads of participants during an analogue task as they were exposed to three different levels of FB accuracy (i.e., one-third FB of the actual number of entries completed, accurate FB, and tripled FB of the actual number of entries completed). The study also assessed the relative effects of two independent variables on performance during an analogue work task: the type of verbal behavior regarding FB accuracy provided during training by confederates posing as participants (i.e., being told during training that FB accuracy during their task was incorrect) and the actual FB accuracy participants were exposed to during the analogue work task (i.e., one-third, accurate, and tripled). The results of the study showed that participants exhibited different types and levels of verbal behavior depending on the level of FB accuracy to which they were exposed. Additionally, the type of verbal behavior regarding FB accuracy provided during training by confederates posing as participants and the level of FB accuracy to which participants were exposed affected performance on the analogue task. Implications, limitations of the study, and directions for future research are discussed.