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A Prediction Model of Airline Passenger Preference: Identifying factors that predict passenger preference between low cost and legacy carriers.
The purpose of the study was to identify factors that influence a commercial airline passenger’s preference between low-cost and legacy airline carriers. In turn a prediction model of passenger preference was created for ...
Creating a Short Scale for In-flight Experience Quality
Customer service and satisfaction is of great importance to aviation industry as it has an economic impact on the airlines. Customer’s in-flight experience, is tied into their satisfaction with that airline, and in turn ...