The Use of the Performance Diagnostic Checklist-Human Services to Assess and Improve the Job Performance of Individuals with Disabilities
Employers often do not have the means to identify the specific variables that influence poor work performance, particularly for employees with disabilities. The Performance Diagnostic Checklist-Human Services (PDC-HS) is a tool designed to identify these variables and potential solutions to employee performance problems. Although the PDC-HS has been used with a variety of employees, it has not been examined for use with individuals with disabilities. This study evaluated the effectiveness of the PDC-HS with adults with disabilities in an integrated workforce, to increase the productivity of two employees when required to perform a pricing task. Results showed that the PDC-HS indicated that employee performance deficits were due to a lack of appropriate training in the work environment. A PDC-HS indicated intervention, training, was effective to increase accurate pricing.